AI E-Commerce Agent

A production conversational AI agent wired into an enterprise e-commerce stack. Customers query live inventory, mutate cart state, inspect authenticated orders, and get guided through checkout without leaving the chat.

Catalog Retrieval

Engineered structured LLM tool-calling pipelines allowing natural-language querying of real-time inventory and product specs with sub-second API latency.

Cart Management

Implemented dynamic cart actions, permitting users to seamlessly add, modify, or remove items directly within the conversational interface.

Contextual Scoping

Integrated secure JWT session verification to scope account access, enabling authenticated customers to retrieve live order status, tracking data, and invoices.

Workflow Guidance

Built conversational guidance through the multi-step checkout funnel, reducing dropped user sessions and customer support overhead.

Testing & Reliability

Executed end-to-end sandbox and production testing to ensure prompt resilience, strict API response formatting, and zero data leakage.